IT Support Manager
ROLE OVERVIEW
We are looking to appoint an IT Support Manager to join Beavertown Brewery on a permanent basis. Reporting into the Head of IT, this new position will be responsible for all IT desktop, hardware, security, network and infrastructure support and process improvement on a proactive and reactive basis. You will manage the relationship with our third-party IT Managed Service Provider, closely monitoring costs and service. In this role you will lead a team of two IT Support Coordinators, and will be working with internal stakeholders from all departments and of all levels of seniority.
DUTIES & RESPONSIBILITIES
- Manage the relationship with our third-party IT managed service provider.
- Lead team of two IT Support Coordinators.
- Oversee the prioritisation, escalation, and resolution of service issues.
- Proactively lead projects and process improvement with the business and IT providers.
- Manage and optimise IT hardware fleet, keeping a close eye on costs and budget.
- Work closely with other members of IT team, supporting Head of IT with GDPR, collaborating with IT Project Manager on project work, and helping to provide cover for Application Support.
SKILLS & EXPERIENCE REQUIRED
- Strong technical knowledge of IT Support processes and principles, with appropriate qualifications (e.g. ITIL, CompTIA).
- Degree-level education, or equivalent.
- At least 3 years’ experience in a line management role within IT Support in a business environment (fast growth or FMCG would be an advantage).
- Experience of managing relationship with 3rd party IT Managed Service Provider.
- Excellent interpersonal skills including communication, collaboration and team working.
- Ability to thrive under pressure and to prioritise and manage competing demands.
- Good analytical, financial, and planning skills.
If you're interested, please send your CV, salary, expectations, notice period and a little bit about why you think you're suitable for the role to: recruitment@beavertownbrewery.co.uk
