Here are some frequently asked questions. If you can not find your answer here, please email email@example.com or check our policy pages. Please note your email will only be responded to during our working hours (Monday-Friday 9am-5pm)
Do I need to register to place an order?
No, you can place a one-off order with us however if you register then we will save your address details for you. We will not store your credit card details for security reasons. By registering, you will receive exclusive offers and information via email. You will also have the option to save your address details for your next order.
Is there a size guide available for your merchandise?
In order to make sure you are getting the best quality merchandise, we source our apparel from different suppliers. We are currently working on a size guide, but if you would like any specific size info in the meantime, then please email us and ask about the design you are interested in. We will provide as much product information and advice as you need.
Can I change my order once I have placed it?
Once you receive your shipping confirmation email, we are unable to change your order. If you contact us before you receive your shipping confirmation email then we will do our best to change it for you. Due to our picking and dispatch process, it's very unlikely that we will be able to fulfil your request.
Why can't I order more than 6 cans of each beer?
It’s busy times here at Beavertown Brewery, with demand for beer almost outstripping what we can supply! As a result, we have to keep a cap on how many of each beer we can ship out on each purchase. We hope this can change when we have the capacity to make even more delicious beer here at the brewery. For now, to make sure there’s enough beer and love to go around, we do need to keep a limit on can orders.”
How long will it take for me to receive my order?
You should receive your order within 3-5 working days.
How do I track my order?
We will email you tracking details once your order has been dispatched.
Do I have the option of selecting next day delivery?
Unfortunately we are unable to offer a guaranteed next day delivery service at the moment.
What happens if I haven’t received my order?
Allow 3-5 working days for delivery within the UK, if it still hasn’t arrived, then track your order. We’ll send you a shipping confirmation email, tracking details can be found here. If you are having further difficulties, then please email us firstname.lastname@example.org
If your order is being shipped overseas then please allow more time to receive your order.
How do I return my order?
You will need to send your order, unworn in its original packaging to Beavertown Brewery Ltd, Unit 17 Lockwood Industrial Estate, London N17 9QP. Please follow the instructions on our Returns page.
How will you process my refund?
You must notify us by email if you would like to return items for a refund. Once we have received the order back in our warehouse in new condition, we will process your refund for the cost of the item.
Can I exchange my order?
Yes, you must notify us by email if you would like to exchange your order. Once we have received the order back in our warehouse in new condition. We will process a refund for the cost of the item plus original shipping charge. You will be required to place a new order for the new item via the webshop.
Will I need to sign for my order?
Yes, if you are not in to sign for your order then our courier attempt delivery one one more occasion. If you are unable to sign on the second occasion then they will leave a card with further instructions. If you have purchased beer from our webshop then you will be required to provide proof of age when you receive your order.
How much do you charge for delivery?
Here is a list of our standard UK and International shipping costs:
- UK: £6.75 (free delivery over £100)
- Austria £25
- Belgium £14
- Denmark £25
- France £16
- Germany £16
- Ireland £15
- Italy £16
- Netherlands £14
- Norway £34
- Spain £16
- Sweden £30
- Switzerland £25
- Japan £35
- Australia £35
- China £35
- US £35
- Canada £35
- Mexico £35